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All online orders are packaged, dispatched, returned and exchanged from our boutique in Bangor, NI
If you’re local to our store, you have the option of using our Collect In-Store delivery option.
UK & international deliveries are sent using Royal Mail.
|Same working day|
|3-5 working day|
|3-5 working days £20.00|
|3-5 working days||Royal Mail|
|5-7 working days||Royal Mail|
Please note that online order terms and conditions remain valid for orders placed online and collected in-store, see below for more details.
Returns can be handled in-store, however, monetary transactional processes will be processed through the online systems. Therefore, no cash/credit refunds for online orders will be given at the in-store till point, instead, refunds will be credited to the method of online payment.
Exchanges can be handled in-store, however, the original monetary value will be refunded through the online systems to the original method of online payment, meaning the alternative item(s) are then payable in full at the in-store till point.
Please note, delivery times vary depending on destination, above indicators are just a guide.
DELIVERY & PAYMENT TERMS AND CONDITIONS.
UK deliveries are made between 9 am and 6 pm GMT. UK public holidays and weekends are not counted as working days.
We can send your purchase to any address where it can be signed for. As soon as it is signed for, by you or someone else, the dispatch process is complete and the responsibility for your purchase passes to you.
International orders are fulfilled by Royal Mail, who are unable to collect from or deliver to PO Boxes, except in Dubai.
DELIVERY PACKAGING AND GIFT WRAP
All orders by default are sent using our “Keep It Simple” packaging, which is an environmentally friendly choice and uses as little packaging as possible, whilst still ensuring your purchase arrives in pristine condition. Whenever we can, we will simply wrap your garments in tissue paper to protect them in transit.
RETURNS AND EXCHANGES
You have the right to cancel your order with us under the Distance Selling Regulations 2000, but to make life easy, you can simply return or exchange items you order by letting us know within 14 days of receipt.
All items must be returned in the same condition they were received, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached.
To exchange, simply email us at firstname.lastname@example.org and we will handle your request.
To return, please follow the instructions: Outlined in the returns slip that will be sent out with your purchase.
ACCEPTANCE OF ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.